Coastal Trading & Engineering Qatar Job Vacancy for Pharmacy Customer Service Representative in Doha, Qatar

Website Coastal Trading & Engineering Qatar

Pharmacy Customer Service Representative

Coastal Trading & Engineering Qatar Job Vacancy at Pharmacy Customer Service Representative in Doha, Qatar. Pharmacy Customer Service Representative Jobs 2022 in Doha, Qatar. Apply today before last date.


Coastal Trading & Engineering Qatar Job Vacancy at Pharmacy Customer Service Representative in Doha, Qatar

Pharmacy Customer Service Representative Jobs 2022 in Doha, Qatar:- Pharmacy Customer Service Representative has publish a notification on www. career2.successfactors.eu..com career page for the recruitment of Coastal Trading & Engineering Qatar Post in Doha, Qatar location. Candidates who are eligible for the post of Coastal Trading & Engineering Qatar can apply on before last date without getting late.

Comapny Name Pharmacy Customer Service Representative
Name of Post Coastal Trading & Engineering Qatar
Job Location Doha, Qatar
Job Reference Number 725

Pharmacy Customer Service Representative Jobs in Doha, Qatar 2022 Full Job Descripation

PHARMACY CUSTOMER SERVICE REPRESENTATIVE

QUALIFICATION:

  • High School Diploma or GED (Minimum).

EXPERIENCE:

  • Minimum 1 year of experience in Call center. (Preferably with Healthcare experience)
  • GCC experience will be an added advantage.
  • Fluent in speaking and writing Arabic and English.
KEY EXPECTATIONS :
  • Computer/Software skills – proficient in the use of computers, multiple software systems and learning of new programs. Experienced in Microsoft office. Able to handle and manage significant email and phone communications.
  • Communication skills – Active and attentive listener. Able to ask the needed questions while adjusting to the situations in a fast-moving environment. Active communication with supervision and other members of the pharmacy team through email and phone correspondence.
  • Maintain balanced performance in areas of production and quality.
  • Maintain confidentiality and project a professional business image.
  • Positive attitude and ability to work independently.
  • Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism.
RESPONSIBILITIES :
  • Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries.
  • Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries.
  • Have quality focus and are detail oriented
  • Ask appropriate questions and listen actively while documenting required information in computer systems.
  • Setting up new and refilling order accurately.
  • Payment arrangements, Billing/rebilling claims.
  • Have excellent schedule adherence – time management is a must
  • Make outbound calls to customers on prescription orders and payment issues.
  • Adjustment processing.

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