DHL Express Qatar Careers 2023-Apply for Land Freight Operations Specialist Jobs Vacancy

  • Full Time
  • Qatar

Website DHL Express Qatar

Land Freight Operations Specialist

DHL Express Qatar Job Vacancy at Land Freight Operations Specialist in Qatar

Land Freight Operations Specialist Jobs 2023 in Qatar :- Land Freight Operations Specialist has publish a notification on career page for the recruitment of DHL Express Qatar Post in Qatar location. Candidates who are eligible for the post of DHL Express Qatar can apply on before last date without getting late.

Comapny Name DHL Express Qatar 
Name of Post Land Freight Operations Specialist
Salary QAR 3329 per month
Job Location Qatar
Job type Qatar Jobs

Land Freight Operations Specialist Jobs in Qatar 2023 Full Job Descripation

Land Freight Operations Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Freight Forwarding Qatar has an opening for a Land Freight Operations Specialist where you will act as a key contact for allocated customers, coordinate with all stakeholders and content expert to achieve seamless implementation. Join us now in connecting people and improving lives.

In this Land Freight Operations Specialist position

You will develop relationship with allocated customers and participate in joint Sales visit when necessary.
You will Supports Back office and Call forwarding functions by liaising with client as necessary in respect to accepting orders (from customer or overseas office).
You will proactively inform customer on shipment status, exceptions, and provides intermediate updates on incident solution.
You will support customer implementation by following up on spot quotations and contract closure as may be required.
You will perform up- and cross-selling (inbound calls) for existing customers and passes on leads to sales.
You will take and handle customer inquiries e.g. Track and Trace and review reports (generated by the Performance Reporting & Exception specialist) and send them to the customer as well as register all customer complaints and escalate issues if required.You will ensure the cycle of job from Rate quote to delivery and billing is within Customer expectation.
You will drive solution of customer complaints by solving it directly or assigning tasks to other function.
You will promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements.
You will take and process customer feedback and ask for CS related feedback (e.g. follow-up on complaint handling).You will collaborate closely with Operations and other departments for smooth handling of shipments and continuous updates.
You will build and manage relationships with both internal and external service providers with the aim of ensuring efficiency in Customer expectation.
You will Monitor and evaluate performance based on agreed requirements and initiate/support improvement actions when process falls short of required performance.
You will act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement.
You will support continuous improvement through complaint management via GCCS and Performance Dialogues.Now, here’s what we need from you

Good knowledge of forwarding business (Logistics) , DHL Global Forwarding products (AFR/OFR) and business systems.
Good knowledge of Customer Service processes and systems.

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