Midis Group Qatar Careers 2023 | Apply for Service Center Manager Jobs Vacancy

  • Full Time
  • Qatar

Website Midis Group Qatar

Service Center Manager

Midis Group Qatar Job Vacancy at Service Center Manager in Qatar

Service Center Manager Jobs 2023 in Qatar :- Service Center Manager has publish a notification on www.hubnetix.com career page for the recruitment of Midis Group Qatar Post in Qatar location. Candidates who are eligible for the post of Midis Group Qatar can apply on before last date without getting late.

Comapny Name Midis Group Qatar 
Name of Post Service Center Manager
Salary QAR 16,400.00 a month
Job Location Qatar
Job type Qatar Jobs

Service Center Manager Jobs in Qatar 2023 Full Job Descripation

As a Service Center Manager you will be accountable for managing the daily activities of the center, overseeing the allocated repair jobs and ensuring a world-class service while optimizing workflows and enhancing the customer experience. Also, focus on expanding service locations and bringing on business to increase volumes and targets.


Technical and Operations

  • Oversee the daily operations of assigned center(s) while managing and monitoring workflows and ensuring repair volume targets are achieved;
  • Optimize the center activities working on improvements and identifying enhancements in customer satisfaction and service operations;
  • Connect with Apple retailers and resellers to bring in business and increase repair volumes;
  • Expand the service locations in the country and handle legal documentation accordingly;
  • Develop plans to increase session availability, reduce customer wait times and meet customer demand;
  • Ensure all services and repairs align with established policies and procedures as per Apple guidelines;
  • Address customer service issues and complaints and ensure a prompt feedback and follow up;
  • Lead new initiatives related to the services and repairs, train and provide feedback on performance;
  • Guarantee a full floor coverage at all times while planning the team schedules and handling new vacancies;
  • Stay abreast on current promotions, store initiatives, policies and procedures and assist with new openings while maintaining Apple standards at all times;
  • Manage the workflow of units for service based on the team’s knowledge and skills;
  • Manage apple spare parts, assess inventory levels and optimize balances while liaising directly with Apple (if located in UAE) or ABMCare UAE (if located in other regions);
  • Deal and follow up with Apple on returns and other repair related issues and report to management accordingly;
  • Monitor KPIs and other service excellence metrics including but not limited to RepTAT, SUR, SDR, NTF, repair ageing and KBB ageing;
  • Evaluate performance and metrics, raise recommendations and take necessary actions targeting service excellence and customer satisfaction;
  • Submit periodic reports to management;
  • Perform bank deposits of daily cash sales and other related transactions and follow up as and when needed;
  • Handle the service center petty cash and expenses;
  • Liaise with the finance team on reconciliations, daily sales report and other related activities;

Talent Development

  • Lead and coach the team cultivating empowerment and ownership;
  • Develop capabilities and secure a solid succession plan;
  • Conduct regular performance reviews, identify training needs and oversee development plans.


  • Develop capabilities and secure a solid succession plan;
  • At least 7 years of relevant experience


  • Leadership Skills
  • Management Skills

Apply Now

Read Carefully Before Apply  

To apply for this job please visit careers.midisgroup.com.