Qatar Airways Job Vacancy for Customer Service Improvement Officer in Qatar

  • Full Time
  • Qatar

Website Qatar Airways

Customer Service Improvement Officer

Qatar Airways Job Vacancy at Customer Service Improvement Officer in Qatar . Customer Service Improvement Officer Jobs 2023 in Qatar . Apply today before last date.

Qatar Airways Job Vacancy at Customer Service Improvement Officer in Qatar

Customer Service Improvement Officer Jobs 2023 in Qatar :- Customer Service Improvement Officer has publish a notification on career page for the recruitment of Qatar Airways Post in Qatar location. Candidates who are eligible for the post of Qatar Airways can apply on before last date without getting late.

Comapny Name Qatar Airways 
Name of Post Customer Service Improvement Officer
Salary QAR 2850.00-5580.00 per month
Job Location Qatar
Job type Qatar Jobs

Customer Service Improvement Officer Jobs in Qatar 2023 Full Job Descripation

Customer Service Improvement Officer

Hamad International Airport Location Doha, Qatar Category Cargo & Airport Operations Job Id 154368

About the role:

As Customer Service Improvement Officer, you will be responsible for helping us achieve this ambition:

  • Deliver customer service and terminal operational training within the department, as well as conduct customer service and operational improvement campaigns on a regular basis with the aim of creating and maintaining a customer centric airport environment. Monitor customer feedback portals on a 24 hour basis and create reports on data gathered.


  • Deliver customer service and operational improvement campaigns, training and workshops to the HIA Operations Team
  • Contribute towards the creation and design of training programs, workshops and campaigns that support the awareness of operational and customer improvement initiatives for HIA Terminal Operations Team , monitoring customer feedback and analyzing emerging trends for development.
  • Maintain a training file if required training programmes for the HIA Terminal Operations.
  • Compile reports in training and campaigns delivered and suggest areas of improvement.
  • Conduct Customer Service delivery performance evaluations for HIA Terminal Operations team with support of the Customer Service Specialist.
  • Support the investigation of the customer related complaints and contribute towards recommending corrective actions.
  • Reduce impact of emergency or major operational disruptions affecting Hamad International Airport by supporting and monitoring the delivery of HIA service recovery tools to safeguard overall customer experience


About you:


  • Relevant College or University qualification to min Bachelor’s level
  • Advanced courses in training development and implementation.
  • Advanced courses in Customer Relationship Management
  • Minimum 4 years of relevant experience
  • Previous experience in Airport operations
  • Experience in classroom training delivery


  • Station or HUB management experience
  • Experience in working in a multi-cultural environment
  • Experience in project management
  • Experience in people management and leadership within an airport operational environment

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