Website WOQOD Qatar
Call Centre Executive
WOQOD Qatar Job Vacancy at Call Centre Executive in Qatar
Call Centre Executive Jobs 2023 in Qatar :- Call Centre Executive has publish a notification on www.woqod.com career page for the recruitment of WOQOD Qatar Post in Qatar location. Candidates who are eligible for the post of WOQOD Qatar can apply on before last date without getting late.
|Comapny Name||WOQOD Qatar|
|Name of Post||Call Centre Executive|
|Salary||QAR 3,991.00 per month|
|Job type||Qatar Jobs|
Call Centre Executive Jobs in Qatar 2023 Full Job Descripation
1. JOB DETAILS
Job Title: Call Centre Executive
Reports to: Direct (Line): Call Center Officer
Department: Sales and Marketing
2. JOB OBJECTIVE
To Co-ordinate and manage the customers calls and emails to ensure efficient customer communication to all business segments; analyze customer requests, inquiries and complaints relating to all WOQOD and subsidiaries service as per customer Services standards and guidelines to achieve high customer satisfaction.
3. KEY ACCOUNTABILITIES
Call Centre Services
• Receiving calls from customers requesting information, logging complaints, reporting problems, following up on applications they have made etc. and ensure that each call is handled effectively, with due care and attention.
Feedback and Advice
• Handle various customers’ requests according to the procedure and develop better understanding of customers’ changing needs and frequent requests and advice the management on updating the processes/ systems accordingly to ensure continuous and enhance customer satisfaction.
• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices considering ‘internal practices and policies, to improve the business processes, reduce the cost and increase productivity.
Policies, Systems, Processes & Procedures
• Adhere to Implement departmental policies, systems and procedure so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
Customer Requests Management
• Prepare timely and accurate departmental customer requests, complaints and suggestions to be shared with the concerned departments whenever required
• Perform other related duties or assignments as directed.
4. COMMUNICATIONS& WORKING RELATIONSHIPS
• All Departments
• Technical Support team
• Suppliers and vendors when required
5. BOUNDARIES & DECISION MAKING AUTHORITY
• Key decisions having significant impact on the Call Centre department are referred to the Call Center Officer for approval before implementation
• The jobholder exercises operational authority as per the level established by the WOQOD board and stipulated in the authority matrix.
6. QUALIFICATIONS, EXPERIENCE & SKILLS
• Diploma in Business Administration or any related field.
• 2-3 years’ experience in any related field preferably in a similar industry.
Job Specific Skills:
• People management skills.
• Good time management skills.
• Good communication skills.
• Knowledge of call center software.
• Planning and organization skills.
• Data analysis and interpretation skills.
• Fluency in English and Arabic.
To apply for this job please visit careers.woqod.com.